Technical Support Analyst

Discover a career with purpose at MBIE

• Bring curiosity, initiative, and a commitment to continuous improvement.
• Deliver exceptional customer service through strong problem-solving and stakeholder engagement.
• Effectively manage competing priorities in a fast-paced environment.
• Permanent opportunity, Wellington based location
• Salary: $75,114.00 - $88,266.00 plus KiwiSaver and Wellness Benefits

About the Role - Tēnei tūranga:

We have an exciting opportunity for a Technical Support Analyst to join the Business Systems and Data Products team within the Resource Markets Branch. Our team is responsible for supporting and enhancing the business-critical systems that underpin New Zealand's petroleum and minerals permitting regime.

In this role, you will be the first point of contact for business users, providing first and second-level support across a range of business applications. You will investigate and resolve system issues, working closely with users and vendors to ensure timely and effective outcomes while keeping stakeholders informed throughout the process.

You will also play an important role in maintaining and enhancing our systems through activities such as user administration, system configuration, testing, and supporting releases into production. This is a varied role that combines technical problem-solving with stakeholder engagement in a constantly moving environment.

You will be joining a supportive and collaborative team that is currently on an exciting journey to adopt new ways of working. As we continue to evolve and improve how we deliver, you’ll have the opportunity to contribute ideas, help shape improvements, and be part of team that values continuous learning, innovation and shared success. 

Skills and Experience Required - Ngā pukenga me ngā wheako e hiahiatia ana:

We are keen to hear from you if you have the following:

• A good understanding of the software development lifecycle.
• Experience working in a Service Desk or application support environment. Familiarity using Jira or similar service management tools would be an advantage. 
• A proactive, can-do attitude with a high level of initiative, strong problem-solving skills and strong customer focus.
• The ability to communicate clearly and concisely when interacting with users, stakeholders and suppliers
• The ability to work effectively both independently and as part of a collaborative team.
• Previous public sector experience is preferred but not essential.
• A Tertiary qualification in a relevant technical discipline or relevant work experience. 
• You MUST have the legal with to live and work in New Zealand.

About MBIE - Ētahi kōrero mō MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

How to Apply - Me pēhea te tono:

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

Email Monica Chow at Monica.Chow2@mbie.govt.nz quoting ref MBIE/19821 if you have any further questions.

Applications close on Thursday, 23rd July 2026, at 11:59pm.