Team Leader Registration and Licensing

Discover a career with purpose at MBIE

• Wellington based permanent leadership opportunity
• Lead an operationally critical team delivering statutory licensing and registration services across multiple occupational regulation schemes
• Provide stable day-to-day leadership, active workflow management, and quality oversight to reduce backlogs and support timely, consistent decisions
• Coach and support a busy frontline team while driving continuous improvement, business continuity, and service delivery outcomes
• Salary range: $101,911 - $121,196 + KiwiSaver + wellness benefits

Tēnei tūranga - About the Role:

We are looking for a Team Leader Registration and Licensing to join our Occupational Regulation team in Wellington.

This is an opportunity to lead a high-volume team that delivers licensing and registration services across a range of occupational regulation schemes, including Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors.

In this role, you will provide day-to-day leadership of the registration and licensing function, oversee workflows and public registers, manage complex and higher-risk matters, and support timely, consistent decision-making under multiple statutory regimes. You will play a key role in reducing application backlogs, allocating work across the team, and maintaining service quality in a fast-paced operational environment.

You will lead and support a team delivering frontline regulatory services, act as an escalation point for issues, coach and mentor staff, and work closely with the Manager Occupational Regulation Operations to improve quality, timeliness and consistency across processes and services.

If you are an experienced operational people leader with strong regulatory judgement, enjoy leading through complexity, and want to help shape high-quality frontline licensing and registration services, we would like to hear from you.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Proven people leadership experience, including coaching and mentoring others to support effective, timely delivery in a high-volume operational environment.
• Strong experience applying legislation, policy, procedures and guidelines to support legally and technically robust decisions.
• Demonstrated ability to manage workflows, prioritise competing demands, and oversee complex or higher-risk licensing and registration matters.
• Excellent written and verbal communication skills, including the ability to communicate complex information clearly and present sound recommendations.
• Advanced decision-making, sound judgement and problem-solving skills, with the ability to analyse issues and drive continuous improvement.
• A positive attitude and the energy, resilience and drive to lead in a demanding environment and follow tasks through to completion.
• Proven ability to build constructive relationships, create a strong team identity, and foster a culture focused on quality, service and continuous improvement.
• Strong administrative and systems capability, including experience maintaining data quality in databases and using tools such as Word, Excel, Outlook and Adobe PDFs.

Applicants must have the legal right to live and work in New Zealand. Please note that, for this role, there is also a statutory requirement that the successful candidate must not have worked in Immigration New Zealand visa processing within the last two years.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/19522 if you have any further questions.

Applications close on Wednesday 3 June 2026.