Senior Registration and Licensing Officer

Discover a career with purpose at MBIE

• Be an integral part of the Registration and Licensing team delivering outstanding customer service while driving business results by meeting deadlines, achieving output goals and maintaining high-quality standards.
• Work in a dynamic, fast paced environment in a close-knit and supportive team. 
• Wellington based | Full-time Permanent
• Salary: $68,380 – $77,359 + KiwiSaver + Wellness Benefits

Tēnei tūranga - About the Role:

We’re looking for a skilled and motivated Senior Registration and Licensing Officer to join our Occupational Regulation team. This team manages a range of licensing and registration schemes, including Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers, and Pool Inspectors. As the regulatory landscape evolves, additional schemes may be added.
In this role, you’ll support the team across licensing matters, including complex Electrical Worker applications, complaints, appeals, and special projects. You’ll also play a key role in mentoring Licensing Officers and helping drive team performance.

What You’ll Be Doing:

• Processing complex Electrical Worker applications.
• Responding to enquiries and supporting team members.
• Mentoring Licensing Officers and sharing best practices.
• Assisting with complaints, appeals, and project work.
• Supporting administrative functions to improve business operations.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required:

• Experience in registration and licensing processes.
• Strong mentoring and coaching skills.
• Excellent communication and relationship-building abilities.
• High attention to detail and sound judgement.
• Ability to manage sensitive information with discretion.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.
• Strong organisational and time management skills.
• Familiarity with occupational regulation schemes such as Electrical Workers (EW), Licensed Building Practitioners (LBP), Motor Vehicle Traders (MVTR), and Immigration Advisers (IAA) is advantageous but not essential.

Why Join Us?

• Be part of a high-performing, supportive team.
• Work in a fast-paced, dynamic environment.
• Make a meaningful impact on regulatory processes.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description.

 When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Roxana Anderson at roxana.anderson@mbie.govt.nz quoting ref MBIE/17739 if you have any further questions.

Applications close at 5pm on Monday, 14th July 2025

*NOTE: Shortlisted candidates will be invited to interviews on Thursday, 17 July 2025