Senior Business Systems Specialist

Discover a career with purpose at MBIE

• Deliver smart solutions by analysing business needs and collaborating with key stakeholders
• Lead technical direction across web and CRM business systems
• Solve complex problems with expert advice that shapes efficient, integrated systems
• Permanent Full time | Wellington
• Salary range $101,911 - $121,196

Tēnei tūranga - About the Role:

We are looking for a Senior Business Systems Specialist to bring strategic thinking and technical expertise to our Te Whakatairanga Service Delivery (TWSD) team. In this role, you’ll work closely with colleagues, system users, vendors, and stakeholders to analyse business needs and deliver smart, future-focused solutions.

You’ll lead the technical direction of web and CRM-based business systems, support strategic change initiatives, and ensure our systems are efficient, cost-effective, and well-integrated. If you thrive on solving complex problems and influencing outcomes through expert advice, this is the role for you.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Proven ability to lead the technical direction of web and CRM-based business systems through strong stakeholder engagement.
• Specialist technical competence and sound judgement in ICT projects and programmes.
• Strong analytical and conceptual thinking, with a knack for innovative problem-solving.
• Broad understanding of business systems and experience working with multiple ICT suppliers.
• Up-to-date knowledge of IT standards and methodologies (e.g. ITIL, SDLC, Agile).

Minimum 5 years’ experience in:

• Gathering and documenting technical business requirements.
• Working with web, case management, CRM, search tools, and data exchange systems.
• Experience with tools like Azure DevOps and their development/admin requirements.
• Excellent relationship management and communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Ability to simplify and communicate complex technical concepts to varied audiences.
• A commitment to continuous professional development.
• A tertiary qualification in Information Technology, Information Systems, or a related field 

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/18311 if you have any further questions.

Applications close on Friday 26 September 2025 at 11.59pm.