Senior Advisor Online Services

Discover a career with purpose at MBIE

• New Year, new opportunity fixed term until November 2026
• Utilise your strong business knowledge of the Enhanced Immigration Online system (ADEPT), (or use your ability to quickly understand and learn the system) to drive efforts to improve and meet the needs of customers and operational teams
• Manage relationships with senior leaders, colleagues and stakeholders 
• Provide high-level strategic and operational advice to identify opportunities for improvement and ensure good outcomes for INZ
• Salary range $101,911 - $121,196 + KiwiSaver | Wellington based

Tēnei tūranga - About the Role:

We are seeking a Senior Advisor to join the Online Services team in the Future Services branch. 

You will engage and collaborate with key stakeholders across the organisation and the wider Ministry to address gaps in processes that impact the delivery of the strategic direction and initiatives of Online Services.  
You will lead and support tactical responses to operational activities and drive efforts towards the successful implementation of a fit-for-purpose product to provide an end-to-end business solution that meets the needs of customers and operational teams.   

You will be a subject matter expert providing specialist operational advice ensuring the implementation of the strategic direction for the ADEPT product, including the embedding of ADEPT into the business to ensure INZ is utilising the full opportunities that the online product offers.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• Experience working with leadership teams and providing high-level strategic and operational advice
• Strong understanding of developing and managing organisation-wide systems and processes.
• Ability to comfortably develop and maintain effective working relationships with internal and external stakeholders. 
• Strong communication skills, both verbal and written, with the ability to effectively communicate with a wide range of people at all levels, both internal and external to MBIE. 
• Strong ability to deliver successful outcomes in a demanding environment. 
• Ability to quickly assimilate new information at a high-level and come to an understanding of unfamiliar and complex issues.
• Ability to influence, lead and facilitate others to achieve outcomes. 
• Strategic thinking; including the ability to identify and assess organisational risk, long-term potential outcomes and anticipate consequences and trends.
• Strong decision-making skills, using sound, well-rounded, informed and inclusive approaches.

You must be a New Zealand citizen or Permanent Resident visa holder. 

Don't miss this opportunity to join a small, passionate and dynamic team and shape the future of Online Services for INZ.  Apply now and take the next step in your career at INZ.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Dorinda Te Kiri at dorinda.tekiri@mbie.govt.nz quoting ref MBIE/18751 if you have any further questions.

Applications close 7 December 2025