Senior Advisor Online Channels

Discover a career with purpose at MBIE

• Are you driven to make digital services accessible, intuitive, and usable for everyone?
• Do you believe in the impact of inclusive design, accessibility best practice, and user centred design and content?
• Join MBIE’s Customer Service Delivery Branch and help ensure all customers can confidently access essential government services.
• Wellington or Christchurch based
• Salary: $101,911 – $121,196 + KiwiSaver & Wellness Benefits

We’re looking for an experienced Senior Advisor Online Channels to lead initiatives across a portfolio of MBIE websites, driving channel performance and ensuring our digital channels are accessible, efficient, seamless and deliver meaningful services that make a real difference for New Zealanders.

Tēnei tūranga - About the Role:

We’re looking for a Senior Advisor Online Channels to lead initiatives across a portfolio of MBIE websites, ensuring they are accessible, easy to use, and aligned with the New Zealand Government’s direction on digital accessibility and usability. This includes meeting the NZ Government Web Accessibility Standard and Web Usability Standard, which incorporate WCAG 2.2.

In this role, you’ll also be the Product Owner for the building.govt.nz website. You will work closely with subject matter experts, technical partners, and delivery teams to ensure digital channels are intuitive, inclusive and grounded in evidence that drives channel performance improvements. As an advocate in accessibility and UX, you will help operationalise MBIE’s accessibility and UX standards across your portfolios, working closely with the Accessibility and UX Practice Leads who set MBIE’s frameworks and expectations. You will support the creation of accessible, inclusive digital content and experiences that enable equitable participation.

You will champion the Government Chief Digital Officer’s (GCDO) accessibility expectations across MBIE, including accessible UX design thinking and the creation of digital content that supports equitable participation. 
Whilst the building.govt.nz website is your primary focus, you will also contribute across a broader portfolio of websites, with opportunities to influence MBIE’s digital accessibility and UX maturity through participation in the relevant cohort and by operationalising agreed standards.

What You’ll Do:

• Play an important role in the planning, development and improvement of websites and digital tools within your portfolio, ensuring they meet the NZ Government Web Accessibility and Web Usability Standards. 
• Act as Product Owner, developing roadmaps, prioritising backlogs and driving delivery of user centred digital solutions that align with organisational objectives.
• Participate as a member of the Accessibility Cohort, supporting the Accessibility Practice Lead and ensuring content and design meet WCAG 2.2 AA expectations, including testing with real users such as disabled people and assistive technology users.
• Develop inclusive content design, applying plain language, structured content patterns, and accessibility conventions throughout the website.
• Collaborate with SMEs to produce content that is accurate, compliant, and genuinely meets user needs.
• Provide strategic advice across accessibility, UX, content, analytics, and digital design trends, helping the organisation make evidence-based decisions.
• Coach and support others, lifting capability in accessibility, UX, and inclusive content design across the team and wider organisation.
• Navigate ambiguity and change, applying a flexible, user centred, problem-solving approach.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required:

• Proven experience leading digital initiatives with demonstrated ability to manage digital portfolios and deliver through agile or iterative processes.
• Deep expertise in web accessibility, content design, and UX, including hands-on experience implementing WCAG standards and understanding NZ Government accessibility requirements. 
• Strong understanding of accessibility principles, including how disabled people use the web and the assistive technologies they rely on. 
• Proven experience in UX design principles and methods, including user research, information architecture, interaction design, and usability evaluation.
• Ability to work collaboratively across teams, influencing and guiding others toward accessible and user centred outcomes.
• Deep knowledge and significant experience working with CMS platforms (ideally Silverstripe).
• Knowledge of privacy, security, and government digital standards.
• Excellent communication skills — able to translate complex technical or regulatory concepts into clear, accessible language.
• Commitment to continuous improvement and to applying tikanga Māori and inclusive practice in your day-to-day work.
• Between 3 to 5 years working as a Senior in online channels or similar digital roles.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Roxana Anderson at roxana.anderson@mbie.govt.nz quoting ref MBIE/19213 if you have any further questions.

Applications close on Friday, 27th March 2026