Programme Director Future Services

Discover a career with purpose at MBIE

• Lead delivery of INZ’s multi-year service transformation programme, Our Future Services, to improve outcomes for New Zealanders
• Permanent full time | Wellington based
• Salary – $193,289 - $289,933 including KiwiSaver + wellness benefits

Tēnei tūranga - About the Role:

The Future Services branch is responsible for leading the delivery of a Future Services programme for the Immigration System - a large, multi-year programme to transform INZ’s service model to deliver better outcomes for New Zealanders, including through planned migration of well-designed visa products to the ADEPT system and corresponding decommissioning of legacy systems for the submission and processing of visa applications. The Future Services programme will incorporate work on how INZ assesses risk to determine appropriate service levels and verification requirements for different customers, and future workforce capability requirements, with a focus on supporting quality decision making. 

The Programme Director Future Services role is a specialist position in the Future Services branch and will be responsible for ensuring the programme is strategically aligned, well-integrated, robustly tested, and successfully delivered. This includes ensuring the right work is underway and is integrated and coherent, managing internal and external stakeholders, ensuring performance of the Programme is visible, and regular monitoring information is provided for oversight.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• Extensive public sector leadership with deep knowledge of policy, regulatory, financial, and government decision-making processes.
• Proven programme and project delivery across large-scale initiatives, investment cases, and operating model design.
• Strategic and analytical thinker with strong risk management, benefits realisation, and evaluation expertise.
• Effective communicator and influencer with strong relationship-building skills across senior leadership levels.
• Independent and agile operator with a track record of delivering high-quality outcomes under pressure.
• Must be a NZ citizen or hold a permanent residence class visa.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Dorinda Te Kiri at dorinda.tekiri@mbie.govt.nz quoting ref MBIE/17859 if you have any further questions.

Applications close 6 August 2025