Practice Lead Channel Development

Discover a career with purpose at MBIE

• Shape the Future of Digital Service Delivery in Aotearoa
• Are you a strategic digital leader who thrives on collaboration, innovation, and continuous improvement?
• Do you thrive in complex environments and enjoy leading transformative change?
• Do you bring strong relationship-building skills, a coaching mindset, and a passion for delivering customer-centric solutions? 
• Join MBIE’s Customer Service Delivery branch as our Practice Lead – Channel Development and help us deliver smarter, more integrated online services for New Zealanders.
• 12 month fixed term position, Wellington based
• Salary range: $118,390-$143,639 + KiwiSaver + Wellness Benefit

Tēnei tūranga - About the Role:

As Practice Lead – Channel Development, you’ll lead MBIE’s approach to online channel development, ensuring our platforms and tools are effective, efficient, and future-focused. You’ll champion best practice across digital service design, stack / platform management, and vendor engagement, while aligning our work with broader organisational goals.

This role is about more than just technology—it’s about people. It’s a pivotal role within the Online Channels team, reporting to the Manager – Channel Development. You’ll foster strong partnerships across MBIE and with external stakeholders, mentor and coach others, and lead mahi tahi (collaborative) ways of working to deliver shared outcomes.

What You’ll Do

• Lead technology, platform, and vendor management workstreams
• Drive strategic improvements in online channel development and usability
• Champion continuous improvement in processes, documentation, and delivery
• Build and maintain trusted relationships across MBIE and with external partners
• Develop frameworks for testing and adopting new technologies
• Champion data-driven design and customer insights
• Contribute to MBIE’s digital roadmaps, standards, and service level agreements
• Represent Online Channels in cross-agency initiatives and forums
• Mentor and coach team members to grow capability and confidence

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Strong interpersonal skills with a focus on relationship-building, partnership, and effective communication
• Demonstrated success in mentoring, coaching, and leading collaborative teams
• Proven experience in digital service delivery, UX design, and emerging technologies
• Deep knowledge of NZ Government standards for accessibility and usability
• Strategic leadership and mentoring capabilities
• Experience managing vendors and contracts
• A solution-agnostic mindset and ability to navigate ambiguity
• Commitment to continuous learning and cultural capability, including kaupapa Māori approaches
• Relevant tertiary qualification in communications, digital content, or a related field preferred
• Must have the legal right to live and work in New Zealand

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Roxana Anderson at roxana.anderson@mbie.govt.nz quoting ref MBIE/18109 if you have any further questions.

Applications close on Tuesday 2nd September at 11.59pm