Operations Manager Triage & Compliance

Discover a career with purpose at MBIE

• Lead a national tenancy triage and compliance function with wide regulatory impact.
• Manage and develop a multi regional compliance team, driving consistent, high quality outcomes.
• Work at a system level, partnering across MBIE and the wider regulatory environment
• Auckland, Hamilton, Wellington, Christchurch location, permanent position
• Salary range $118, 390 - $143, 639 + KiwiSaver + Wellness Benefits

Tēnei tūranga - About the Role:

MBIE is looking for an experienced and values driven Operations Manager – Triage and Compliance to lead the delivery of the Tenancy Triage and Compliance function across New Zealand.

This is a operational leadership role with national reach, playing a critical part in ensuring consistent, high quality regulatory outcomes under the Residential Tenancies Act and Unit Titles legislation. You will lead and develop a team of Compliance Officers, set national standards, and ensure resources are focused where they will have the greatest impact on compliance.

Reporting within the Tenancy Compliance and Investigations leadership team, this role is responsible for the day to day leadership and performance of the Triage and Compliance function, while also contributing to national strategy, regulatory practice and continuous improvement.

You will:

• Lead and manage a team delivering tenancy triage and compliance activities to a high professional and operational standard
• Take a national approach to compliance, ensuring consistency and quality of regulatory activity across regions
• Ensure compliance officer capacity is strategically prioritised and aligned to risk, impact and legislative obligations
• Partner closely with the wider Tenancy Compliance & Investigations leadership team to deliver MBIE’s regulatory outcomes
• Build strong relationships with internal stakeholders, co regulators and external partners
• Provide sound operational and strategic advice informed by day to day regulatory practice

This role has regional responsibilities, and you will need to be available to travel as required.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Significant experience leading regulatory or compliance functions, ideally in a national or multi site environment
• Strong understanding of compliance, enforcement and triage practices, including making decisions with incomplete or uncertain information
• Demonstrated experience implementing or contributing to national compliance or enforcement strategies
• Sound judgment and practical application of risk management in decision making and operational planning
• Proven ability to lead, coach and develop teams, building capability now and for the future
• Experience managing operational planning, performance, and reporting
• Well developed written communication and report writing skills
• The ability to build and maintain effective relationships with stakeholders across government and beyond
• Must have the legal right to live and work in New Zealand

Knowledge of residential tenancies legislation and regulatory frameworks will be highly regarded.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/19390 if you have any further questions.

Applications close at 5pm on 28 April 2026.