Manager Online Services

Discover a career with purpose at MBIE

• Lead and manage a team of Senior Business Analysts based in Christchurch, Auckland, Palmerston North and Wellington. 
• Use your experience and knowledge in leading the design, development and implementation of deliverables for INZ’s online systems.
• Think strategically across a range of issues and think laterally about identifying current and future opportunities, issues, risks, and mitigations. 
• Permanent | full time. Wellington location preferred, but will consider applications from Christchurch, Auckland, and Palmerston North.
• Salary range $132,417 - $160,472 + KiwiSaver + wellness benefits

Tēnei tūranga - About the Role:

We are seeking a Manager to join the Online Services team in the Future Services branch. 
The Manager leads and manages a team of Senior Business Analysts responsible for a range of functions across the Our Future Services Programme and the Policy Work Programme. 

The team is responsible for the design and development of options and solutions for INZ’s online systems across policy changes and immigration instructions; for product migration and optimisation; for business problems and opportunities and for enhancing core processes that will improve the customer and employee experience.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• Experience and capability to lead and manage a team of staff working with large and complex system/online services change.
• A proven track record of leading the design and delivery of effective implementation of online business services across complex organisational systems and operating models.
• Extensive knowledge of immigration operations and procedures.
• Strong ability to coach and mentor others by sharing their own experience and helping to challenge thinking 
• Understanding of how work programmes are implemented and delivered.
• Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance.
• Ability to quickly identify, establish and build strong working relationships.
• Excellent written and verbal communication skills.
• Proven ability to develop trust and credibility with managers and staff.

You must be a New Zealand citizen or Permanent Resident visa holder. 

Don't miss this opportunity to join a passionate and dynamic team and shape the future of Online Services for INZ.  Apply now and take the next step in your career at INZ.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Dorinda Te Kiri at dorinda.tekiri@mbie.govt.nz quoting ref MBIE/19244 if you have any further questions.

Applications close 31 March 2026