Manager Business Services and Products

Discover a career with purpose at MBIE

Help lead New Zealand’s National Standards Body

• Busy and reactive environment, roll your sleeves up and solve problems
• Reliant on a range of internal and external service providers and vendors to deliver the goods – collaboration and influence critical to the success of this role
• Lead product strategy and identify and lead future technology solutions for the business
• Lead through influence and collaboration
• Salary range: $132,417-$160,472 + KiwiSaver + Wellness Benefits

Tēnei tūranga - About the Role:

The Manager Business Services and Products plays a critical role in helping ensure Standards New Zealand meets both its strategic and operational goals and priorities and day to day statutory functions and responsibilities.

The key deliverables of the role include ensuring that the Standards NZ’s ‘front of house’ customer services and sales operations, and ‘back office’ ICT business systems, and corporate related activities are efficient, effective, customer centric, high performing and aligned to organisational priorities.

This includes leading a small team responsible for e-commerce sales, customer enquiries,  the maintenance of New Zealand’s standards catalogue, working with a range of internal and external stakeholders and vendors to maintain ICT platforms and business systems that are fit for purpose, delivering to customer’s needs. It also manages the provision of timely and insightful business reporting and data analytics and financial management for effective business decision making. 

As a member of the Standards New Zealand management team, the role contributes to business-wide initiatives, strategic planning, financial management, continuous improvements, and team culture. 
The role requires strong relationship management and vendor management, co-ordination and collaboration, often leading with influence rather than direct line management control.

Specific management responsibilities include, but are not limited: 

• Website and Web-Shop management,
• ICT project oversight and business sponsor,
• Customer services, sales, subscriptions and enquiries,
• Standards catalogue management,
• Data management, analytics, and reporting
• CRM and CMS management
• Quality Management System
• People management
• Financial management
• Business reporting  

This can be a challenging role, not for the faint-hearted:

• the e-commerce platform necessitates a degree of reactive work and regular problem-solving
• the team is in a state of flux, reduce sized, rebuilding necessary institutional knowledge, and supporting the winder Ministry’s continued adoption of more internally delivered centralised shared service provision.
• the public sales, subscription services, product and client database management and customer enquiries are always busy,
• the business is just implementing a new web-shop platform maintenance vendor and transitioning to more internally centralised shared service ICT business system provision,
• longer term this role will need to lead product strategy, standards digitisation, and technology transformation for Standards New Zealand. 

Come and be part of the solution, get under the bonnet, manage the day-to-day e-commerce sales and customer facing services, as well as back office business systems and services, and help us work out solutions for how these functions and services could be delivered in future with technological evolution.    

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Experience managing a service delivery function and team
• Project/programme management experience, incl managing ICT projects
• Familiar with project management approaches (e.g. PMP, Prince2, Agile)
• Vendor management experience
• A relevant tertiary qualification and/or equivalent experience
• A good understanding and experience of service delivery principles
• Ability to work under pressure, meet deadlines and prioritise workloads
• Ability to lead through influence and deliver outcomes through others outside of direct line management and authorising environment.  
• Ability to collaborate with others and work effectively across the organisation and drive a collaborative team culture.
• Strong people management experience and capability
• Ability to establish cross-functional working relationships with a wide range of stakeholders
• Strong vendor management and procurement experience
• Proven ability to work collaboratively as part of a wider management team
• Ability to identify and adopt efficient business systems and approaches - challenging the status quo  
• High EQ, collaboration, relationship management and influencing skills
• Previous experience as an ICT Product Owner or Product Manager
• Must already have legal right to live and work in New Zealand

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/18583 if you have any further questions.

Applications close on Monday 17 November 2025