Director Business Systems and Change

Discover a career with purpose at MBIE

• Lead strategy and continuous improvement for Tenancy Services’ critical business systems and digital roadmap.
• Drive complex system and business change with a strong customer and benefits focus.
• Partner with senior leaders across MBIE to deliver effective, future ready tenancy services.
• 12 month fixed term/secondment, Porirua location
• Salary range: $164,957-$206,196 + KiwiSaver + Wellness Benefits

Tēnei tūranga - About the Role:

Are you a strategic change leader who thrives at the intersection of business systems, customer experience, and large-scale transformation?

We are seeking an experienced Director Business Systems and Change to provide leadership across Tenancy Services’ critical business systems and associated change initiatives. This is a newly created key senior role with significant impact on customer outcomes, digital service delivery, and organisational performance.

About the role:

As Director Business Systems and Change, you will be accountable for ensuring Tenancy Services business systems remain fit for purpose and deliver seamless, end to end solutions that meet the evolving needs of customers and operational teams. You will also be responsible for tenancy bond business owner activities within Tenancy Services.

Initially the focus of the role will be on supporting the successful final release of the modernised Bond Services back office and digital channels updates, imbedding the newly approved cross team operating model, including implementation of a new bond business owner function and building relationships with critical stakeholders internally and externally.

Balancing deep technical understanding with strong change leadership, you will operate confidently in a contemporary tenancy and service landscape, driving improvements to the customer journey, customer satisfaction, benefit delivery, and the uptake of digital-first ways of working.

You will:

• Lead the development of a future-focused roadmap, backlog and change pipeline for key tenancy systems, initially focusing on the new Tenancy Bond modernised system
• Act as Product Owner for Tenancy Services’ critical systems, working closely with System Owners and delivery teams
• Have responsibility for tenancy bond business owner activities
• Ensure continuous improvement with a strong customer-centric lens
• Oversee benefit delivery, budget management and reporting in support of an invest to save approach
• Partner closely with senior leaders across Tenancy Services and MBIE to ensure operational effectiveness and efficiency

The role reports to the Head of Tenancy and is a member of the Tenancy Services Branch Leadership Team.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

You will be a seasoned and credible leader with a proven track record in business systems change and transformation, ideally within complex or public sector environments.

You’ll have:

• Extensive experience leading business system planning, working with ICT teams on requirements development, implementation and backlog prioritisation
• Proven organisational change leadership experience across complex, multi-stakeholder environments
• Strong influencing, facilitation and relationship management skills, including engagement with senior and executive leaders
• The ability to translate complex technical and operational issues into clear, actionable insights
• Experience managing external partners and negotiating outcomes
• Sound understanding of public sector machinery of government and operating processes
• A self-directed, resilient approach with excellent judgement, political awareness, and integrity
• Must have the legal right to live and work in New Zealand

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/19513 if you have any further questions.

Applications close on Friday 29 May 2026