Client Services Advisor - Service Delivery - Porirua

Date:  22-Jun-2022

Wellington, NZ, 5022

Discover a career with purpose at MBIE


Customer Service - Contact Centre

•    Central Porirua location. F/T Regular hours between 7am-7pm (Mon - Fri) 
•    Provide support to people from all walks of life via phone and email
•    MBIE offers the potential to work from home up to 40% of the time

Tēnei tūranga -


About the role:

Great with customer service? Interested in career progression and self-improvement? This is a great opportunity to start your career in government.

Are you great with customer service? Do you enjoy interacting with people from all walks of life via phone and email? Are you wanting to help grow Aotearoa for all? Are you interested in career progression and self-improvement? If so, becoming a Client Service Advisor with us is a brilliant starting point.

The MBIE Service Centre needs people who are switched on. To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, are resilient and have proven experience in a customer service environment as we represent a range of business areas, both within MBIE and for external government agencies, so need people who can think on their feet. We take calls from over 35 different phone lines and deal with a diverse and varied range of over topics including housing, employment, businesses, and licensing to name a few. 

You will assist clients in meeting their statutory obligations and help them navigate the services available to them through MBIE and wider Government. It will be your role to ensure that every contact is an opportunity for businesses and consumers to acquire information, education and encouragement that will assist them in resolving their queries. 

As a member of the Te Whakatairanga Service Delivery team, you will gain invaluable insights into MBIE, you'll build relationships within the organisation, and you will be well supported by a well-established and experienced leadership team.

This is a permanent, full-time role where you will work a regular workday of 7.5 hours a day between the hours of 7am and 7pm, Monday to Friday and the potential to WFH up to 40% of the time. 

The current starting salary for our Client Service Advisors is $49,573. As of the 1st of July, the starting salary will be $51,323. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps.
Within 12 to 18 months you could be on $61,528 with the ability to move to a Senior Client Service Advisor role and earn up to $66,630.

Ngā pukenga me ngā wheako e hiahiatia ana -


Skills and experience required:

Our Client Service Advisors will be able to:
•    Demonstrate their exemplary verbal and written communication skills
•    Listen to what people need, analyse information quickly and give concise, complete and correct advice for the issue at hand
•    Handle stressful and emotionally difficult situations with a level head and sensitive approach
•    Communicate and build rapport with a diverse variety of people and cultures
•    Create a great customer experience that is world class by being empathetic, trusted and knowledgeable
•    Be agile working in a fast-paced, exciting, and fluid environment

 What we can offer:
•    Ongoing training, support and coaching to enable your success and professional development
•    A supportive, collaborative and inclusive work culture
•    An opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate
•    Quick, consistent progression, along with steady salary increases if you choose to develop your career
•    The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day
•    Brand new, modern, and earthquake-safe contact centres
•    A diverse role where you will always be learning and the opportunity to train and tailor your career progression
•    The potential to work from home up to 40% of your time

Staff benefits:
•    Discounts on gym memberships
•    Reduced health insurance premiums
•    Eye care contributions
•    Lifestyle leave
•    E-bike discount scheme
•    Free flu vaccinations

This is a great opportunity to start your career in government. Learning about the many aspects of what the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers. 

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -


How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Email Ruth Greening at quoting ref MBIE/6005 if you have any further questions.


Applications close on Wednesday 8 June 2022.