Client Services Advisor | MBIE Customer Service Centre, Central - Porirua

Discover a career with purpose at MBIE

• Are you passionate about delivering exceptional customer service over the phone and via email?
• Do you thrive in a fast-paced, dynamic environment where adaptability is key?
• We’re looking for a skilled and empathetic Customer Service Representative to join our team, providing end-to-end support to people from all walks of life.
• This role is ideal for someone who enjoys helping others, communicates clearly and professionally, and can flex and adapt in a transformation-focused setting.
• Permanent full-time position | Wellington location
• Starting salary $60,727 per annum with progression available

Tēnei tūranga -

About the role:

MBIE's Customer Service Centre (MCSC) manages customer service across New Zealand through a wide variety of platforms and systems. These are predominantly via inbound calls but can also include processing of tenancy bond transactions, delivering high-quality customer service to internal and external stakeholders and working across the Customer Service Delivery Branch. We’re looking for adaptable and customer-focused individuals to join our team as Client Services Advisors (CSAs). In this role, you’ll assist clients across a broad spectrum of services, including Tenancy Bond Services, Companies, Consumer & Commerce, Employment Services, EWRB and Immigration NZ.
 
Tenancy Bond Services are currently undergoing a significant transformation in how customer service is received and delivered. As a CSA, you’ll play a key role in supporting these transformation goals, contributing to the MCSC end-to-end customer processing initiative. Depending on business requirements, you may work across one or more of these areas, so adaptability and a commitment to delivering excellent service are essential.

As a CSA in the MBIE Customer Service Centre, you will gain invaluable insights into MBIE, build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team. To be successful in this role, you will need commitment and resilience, a passion for learning, a systematic and pro-active approach to work and proven experience in a customer service environment. If this sounds like you, then this is your next exciting opportunity! 

Hours:
To enable us to provide quality service to Aotearoa and internationally, MBIE’s Customer Service Centre is open 24/7. The CSA roles are permanent with full-time hours of 37.5 per week, Monday to Saturday. You will be scheduled for an 8-hour shift that includes an unpaid 30 min break between 6:00 am and 10:00 pm.
Due to current business needs, we are seeking candidates who can be adaptable with their working hours. This flexibility allows us to better meet customer demand and support operational requirements. Fully paid training will be provided during these working hours.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:

• Proven experience in customer service, preferably in a contact centre or similar environment is highly desirable
• Excellent verbal and written communication skills.
• Ability to navigate multiple electronic systems to access information and maintain these systems accurately to meet reporting requirements.
• Strong problem solving skills with the ability to , analyse information quickly and give brief, comprehensive and correct information for the issue at hand.
• Ability to remain calm and professional in challenging situations.
• Communicate and build rapport with a diverse variety of people and cultures.
• Be a reliable and committed team member with a customer centric approach.
• Be agile working in a fast-paced, exciting, and fluid environment with the ability to learn and understand technical information quickly.

At time of application, must have the legal right to live and work in New Zealand.

What we can offer:

• A supportive, collaborative and inclusive work culture working in modern, open plan and earthquake-safe contact centre offices with height adjustable desks for health benefits and comfort.
• A diverse role with opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate, with ongoing training, support and coaching to enable your success and professional development.
• Consistent progression, along with steady salary increases if you choose to develop your career 
• The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day.
• Staff benefits including, discounts on gym memberships, reduced health insurance premiums, E-bike discount scheme and Free flu vaccinations.

This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers. 
 

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
 

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
 

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It
   

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.
 

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -

How to apply:

Click  to view a position description. All applications must be submitted via our online process. 

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/18357 if you have any further questions.

Applicants must be New Zealand citizens or New Zealand permanent residents to work within Immigration NZ at MBIE.  

Applications close on Wednesday 1 October 2025 at 11.59pm. 

Note - we will be reviewing applications throughout the advertising period; we may close advertising early due to anticipated high application numbers.