Advisor Digital Engagement

Discover a career with purpose at MBIE

• Do you want help us build a better New Zealand?
• Would you like to work with a team of digital natives and experts?
• Are you customer focused, data driven and love all things digital?
• This is a fantastic opportunity to make a difference.
• Permanent Full-time | Wellington
• Salary Range: $75,114 - $88,266 + KiwiSaver + Wellness Benefits

Tēnei tūranga - About the Role:

The Digital Engagement Advisor role sits within the Online Channels team of the Customer Service Delivery branch here at MBIE. In this role you will support the team to drive positive change in how our customers experience our channels across our portfolios.

We're looking for a digital generalist that will contribute to a busy and fast-moving team.

You will help to ensure that our websites and digital tools are well-maintained, regularly updated and effectively deliver key content and messages following NZ government web standards and best practice. You will help to deliver easy to understand information to a variety of customers and communities.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required:

You are a versatile and a high performing individual, who is passionate about the online environment and delivering positive outcomes to our diverse audiences.

 
You will bring:

• Knowledge of the NZ Government standards for accessibility and usability, accessibility charter requirements, as well as a grasp of web best practice and digital trends.
• Ability to edit and maintain websites in Content Management Systems, preferably Silverstripe or similar experience in improving website usability and accessibility.
• Ability to write and communicate complex technical information accurately and clearly in accessible plain language for web, so that it is well understood, including legislation or technical guidance. 
• The ability to effectively manage your time and competing priorities to ensure high quality results on time.
• Ability to work collaboratively as part of a wider team where functions must work together to achieve group/branch and team priorities from planning to delivery and reporting.
• Ability to work confidently without having the total picture and handling uncertainty.
• Ability to use website analytics (Google Analytics).
• Relevant qualification or certification desired.
   

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our Ministry stronger.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Roxana Anderson at roxana.anderson@mbie.govt.nz quoting ref MBIE/18340 if you have any further questions.

Applications close on Tuesday, 30th September 2025