Border Officer - Queenstown

Date:  11 Feb 2024
Location: 

Queenstown, NZ, 9300

Discover a career with purpose at MBIE

 

  • Managing risk to protect our borders.
  • Make a difference with Immigration New Zealand
  • Permanent role, both part-time and full-time applicants considered.
  • Based at Queenstown Airport
  • Starting salary circa $75,114 - $88,266 (plus penal rates)

Tēnei tūranga - About the Role:


Immigration Border Operations facilitates the entry of legitimate passengers and keeps immigration risk offshore by working collaboratively with other teams in INZ and other border agencies. We also ensure risk is managed at the earliest possible point in the immigration process and provide assurance for the immigration system. 

Border Officers undertake both pre-arrival and on-arrival functions within Immigration Border Operations. The role is critical not only for managing risk with the large volumes of people that come through New Zealand’s border, but also for creating a positive first impression of New Zealand. 

You will be responsible for assisting airlines, screening passengers intending to travel to New Zealand, making a determination regarding whether a passenger can board a flight to New Zealand, engaging with passengers on arrival, gathering information, investigating facts, assessing risk and making a determination regarding whether the passenger meets New Zealand entry requirements according to policy and legislation. You will be responsible for applying Immigration legislation and policy in a fair and firm manner.

Immigration Border Operations sits within the Border and Visa Operations branch of Immigration New Zealand (INZ), a group within MBIE. Border and Visa Operations play a critical role in ensuring quality and up-to-date visa and border entry decisions. We ensure INZ’s visa decision-making offices (both offshore and onshore), and the border operations function effectively. 

A training induction programme lasting 3 weeks will be held in either Christchurch or Auckland to enable you to carry out these tasks, and you will be required to travel for this period. This will then be followed by further on-the-job training in one of our airport offices.


Shift work and roster pattern:

All Border Officers are required to work on a rotating roster which includes weekends, night shifts and public holidays. You will be required to work an average of 40 hours per week on a rotating shift pattern that spans 24 hours/7 days a week operation. Your shift pattern may change regularly depending on training and operational requirements. The shift roster will be set by your manager. A large degree of flexibility is required and there are times that you will be required to work additional hours to complete the requirements of your role.

Lone working:

Due to the nature of this role and the small size of our team in Queenstown, this role requires periods of lone working. 

Salary, penal rates and benefits:

The base salary band is $75,114 - $88,266 and will be dependent on skills and experience. In addition to this you will earn penal rates for work outside normal work hours, and overtime for additional hours worked.  
You are eligible for 4.6 weeks’ annual leave per year. On top of your annual leave entitlements, as a shift worker you will also be eligible for shift worker’s leave and alternative leave.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required


To be successful in this role you must be able to:

 

  • Work successfully as part of a team.
  • Flexible, adaptable and resilient in a dynamic work environment.
  • Able to multi-task in order to achieve organisational objectives. 
  • Communicates effectively with a wide range of people from a variety of backgrounds, cultures, and socio-economic groups.
  • Proven decision-making ability.
  • Able to analyse complex information and apply legislation accurately.
  • Confident using IT systems and able to learn how to navigate new software and online applications quickly.
  • Experience in writing high level quality reports under pressure.


To apply for Immigration New Zealand roles, applicants must be New Zealand citizens or hold a New Zealand permanent resident visa. You must also be eligible to obtain and maintain appropriate airport security clearances (check your eligibility here). Note, it is essential to have no criminal convictions to obtain the necessary clearances.

Ētahi kōrero mō MBIE - About MBIE:

 

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
 

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It

 

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

 

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:


Recruitment process:
 

  • Video screening
  • Panel interview
  • Written and verbal assessment
  • Reference checking


To apply for Immigration New Zealand roles, applicants must be New Zealand citizens or hold a New Zealand permanent resident visa. You must also be eligible to obtain and maintain appropriate airport security clearances (check your eligibility here). Note, it is essential to have no criminal convictions to obtain the necessary clearances.

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email Hayley Barlow at Hayley.Barlow@mbie.govt.nz quoting ref MBIE/14628 if you have any further questions.

Applications close on 26 February 2023.