Mediator (Tenancy)

Date:  19-Jan-2023

Hamilton, NZ, 3204 Auckland, NZ, 2104

Discover a career with purpose at MBIE


  • This isn’t just any job… it’s a calling!
  • Want to make a real and meaningful difference in people’s lives? 
  • Are you a people person with a passion for helping others to resolve disputes and problems? 
  • Flexible working options to support work-life balance
  • Bring your passion for helping people, dispute resolution, problem solving and facilitation to the Ministry of Business, Innovation and Employment’s (MBIE) tenancy dispute resolution service.
  • Auckland or Hamilton location - permanent position
  • Salary range: $73,364 - $92,374

Tēnei tūranga -

About the role:



Mediators play a critical role under the provisions of the Residential Tenancies Act 1986, and the key activities of the role are to work in partnership with the rest of our dispute resolution team to provide expert problem-solving support, information and assistance to landlords and tenants, to resolve problems in any aspect of a tenancy relationship, with the objective of helping people to reach an agreed settlement and to assist in improving the relationship between the landlords and tenants.

You will enjoy working in an often fast paced and dynamic environment utilising a range of different approaches in your practice to meet our client’s service needs. This will include a mix of telephone mediation work coupled with in-person, and videoconference delivery of mediation. 

 As a result of significant changes in the residential tenancy environment and feedback received from our customers, we are looking to support our customers more actively. We aim to provide a more customer centric service which focuses on giving customers access to information early in the dispute resolution process and support in navigating the right pathway for them along their dispute resolution journey.             

About you:

You are someone who ideally has a working knowledge of the residential tenancy market in Aotearoa. You will also have previous experience working in the delivery of mediation, conciliation, negotiation, and conflict resolution services. 


You will also have the ability to interpret and apply relevant legislation, in particular a good understanding of the Residential Tenancies Act 1986, and associated statutes and contract law.
Most important is your passion to help customers work through their disputes, repair relationships and resolve differences.


You are open-minded, engaging and enjoy working with people across a range of different cultures and backgrounds, and will have an understanding of the principles of the Treaty of Waitangi.

Your positive attitude, excellent communication, stakeholder relationship skills and professional know-how will bring about positive outcomes. Making a positive difference for people matters to you!


What this role will give you:


As a Mediator within the Tenancy Dispute Resolution Service, you will get to help people in tenancy related disputes to achieve resolution, and to help customers understand their rights and obligations in respect of the tenancy relationship.

You will have access to professional development on the job and our professional development and career progression framework program will provide opportunities to enhance your skills and enable you to have access to career progression opportunities.


As part of an Aotearoa wide national service, you will be part of our fantastic, diverse and dynamic team of dispute resolution practitioners. You will have the benefit of an extensive peer support and community of practice network of like-minded professionals all working collectively towards creating positive outcomes for the people of Aotearoa.


If you enjoy interesting, varied and challenging mahi, where generally no two days will be the same, then this role is for you. 

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:


  • An understanding of the drivers of conflict, disputes, and relationship issues 
  • An understanding of the Residential Tenancies Act 1986 and associated statutes and contract law
  • Previous experience as a mediator, conciliator or similar is an advantage
  • Ability to work confidentially and professionally within emotionally charged environments
  • Experience working with Māori, Pasifika and other peoples and cultures
  • Ability to earn the confidence and respect of customers we engage with and our stakeholders
  • Ability to engage with and manage a room of professional and lay people
  • Ability to work effectively using a range of different mediation modes (telephone, video conference or in person as required)
  • Accreditation from a dispute resolution professional body (either AMINZ, Resolution Institute or law society) or willingness to complete this qualification
  • Ability to adapt to an ever-changing environment
  • Must have the legal right to live and work in New Zealand

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -

How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Email Sarah Hutcheson at quoting ref MBIE/9948 if you have any further questions.


Applications close on Wednesday 1 February 2023