Dispute Resolution Manager H & T

Discover a career with purpose at MBIE

• Lead a high-performing team, shape strategic direction, and make a real difference for tenants and landlords across Aotearoa.
• Hamilton-based, Permanent position
• Salary range: $118,390–$143,639 + KiwiSaver + Wellness Benefit

Tēnei tūranga - About the Role:

Are you a people-focused leader with a strong operational background? Do you thrive in a dynamic environment where collaboration, service excellence, and continuous improvement are key?

We’re looking for a Dispute Resolution Manager to lead our Tenancy Mediation team in Hamilton. This is a pivotal role in MBIE’s Tenancy Services, delivering high-quality dispute resolution under the Residential Tenancies Act and Unit Titles Act.

What you’ll be doing:

• Leading a team of dispute resolution coordinators, primarily based in Hamilton, and supporting a nationally consistent service.
• Driving service delivery excellence through best practice case management.
• Fostering a respectful, inclusive, and customer-focused team culture.
• Championing continuous improvement and quality management to futureproof our services.
• Contributing to strategic leadership and stakeholder engagement across the Tenancy Dispute Resolution service.
• Ensuring our services meet the needs of Māori and Aotearoa’s diverse communities.
• Leading cross-team collaboration and strategic initiatives to enhance service delivery.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Proven experience managing service delivery functions in large, complex organisations.
• Strong leadership skills with a track record of motivating and developing high-performing teams.
• Strategic thinking and experience leading change or improvement programmes.
• Cultural competence and a commitment to inclusive service delivery.
• A genuine commitment to people leadership — creating an environment where individuals feel valued, supported, and empowered to grow, contribute, and thrive.
• Excellent stakeholder engagement and relationship management skills.
• Understanding of public sector service delivery and alternative dispute resolution, or the ability to quickly develop this.
• Must have the legal right to live and work in New Zealand

Join us and help shape a fair, responsive dispute resolution system for all New Zealanders.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/18460 if you have any further questions.

Applications close on Monday 27 October 2025.