Immigration Officer - Hamilton

Date:  22-Sep-2022

Hamilton, NZ, 3204

Discover a career with purpose at MBIE


  • A new role for the new year?  Start date is Monday 16 January 2023
  • Permanent full-time position based in central Hamilton
  • Flexible working hours to suit your life, between 6am-6pm Monday - Friday 
  • Starting salary $58,997

Tēnei tūranga -

About the role:

As an Immigration Officer you will be responsible for processing visa applications, a desk based role where you'll be taking the information available to you and using this to make sound decisions as you process visa applications. You will be interpreting immigration legislation, and utilising your proven analysis, judgement and decision making abilities to make quality immigration decisions.
Not everyone has the ability to see below the surface of information presented. However, with your eye for detail and analytical skills complimented by your natural passion for New Zealand and enthusiasm for making positive changes, an exciting career within Immigration New Zealand could be waiting for you.
A background in high volume workloads or caseload management would be very beneficial, ensuring you are able to meet the demands of this role.


About the Hamilton Office 

We are a friendly professional team that process relationship based temporary entry and residence visas.  The process may involve formal face to face or phone interviews with clients to establish if they meet the relationship based immigration instructions.  You should be comfortable in examining personal relationships, whilst maintaining strict adherence to customer privacy. We also provide an opportunity of flexible working between 6am – 6pm, as we realise our people may have varying needs outside of the workplace. 


About MBIE/Immigration New Zealand:

The purpose of the Ministry of Business, Innovation and Employment (MBIE) is to grow New Zealand's economy to provide a better standard of living for all New Zealanders. Immigration New Zealand has an active role in this by bringing the best people New Zealand needs to prosper.
The role of Immigration Officer will report within the Border and Visa Operations division, and Visa Operations is the main processing and operational arm of INZ. 

Applicants must be Australian or NZ citizens or hold Permanent Residency.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:


  • Recent experience in a high performance service delivery environment; including caseload management
  • Great verbal and written communication skills, with proven expertise conveying concepts, policy, and information clearly and concisely to any variable audience
  • Computing literacy and aptitude in MS Office applications, and technology generally
  • Experience in a processing environment
  • Time management ability to effectively manage high volume workflow and case loads
  • Flexible with working with multiple demands and able to adapt to change on short notice
  • Mental agility to learn and apply new learning
  • A strong moral compass, and be known to ‘act with integrity' in all you undertake
  • A relevant tertiary qualification is advantageous but not essential
  • The motivation and willingness to make a positive difference as a proactive team member
  • We offer ongoing on-the-job training to candidates who are successful in the role.


To be considered for this opportunity you must either be a NZ/Australian Citizen or hold a Permanent Resident Visa.

Start date is Monday 16 January 2023.

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -


The recruitment process:

The application form includes two competency questions that need to be answered along with submitting your Cover Letter and CV.
The recruitment process will involve a situational judgement questionnaire, video interview, and a formal panel interview including a written exercise.  
All information provided is evaluated in line with the competencies required for the role of Immigration Officer.


How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Email Emily Boyd at quoting ref MBIE/8529 if you have any further questions.


Applications close at 5pm on Wednesday 5 October 2022.