Case Officer

Discover a career with purpose at MBIE

• Be a valued member of a friendly, growing team in a vibrant working environment
• You will be central to supporting the smooth running of the team
• You can look forward to interesting and varied work and scope for professional development 
• Wellington based multiple permanent positions available
• Salary range: $68,380-$77,359

Tēnei tūranga - About the Role:

Occupational Regulation is a cross-sector team responsible for regulating and investigating complaints about several different occupational licensing and registration schemes, currently including Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors. 

An exciting opportunity exists for Case Officers, who will carry out the case management and administration functions for the team.

Case Officers, who are part of the Investigations team, work in a cross-sector role and have responsibility for supporting two independent Statutory Boards and the Investigators to fulfil their important functions. 

About you: 

You are a positive, energetic self-starter who will be expected to perform core administrative duties, provide advice on complaints enquiries and provide administrative support to the wider team when needed. 

Your work will also contribute to the quality, efficiency and effectiveness of the complaints management process.  You may be required to travel from time to time. 

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Strong relationship management skills ideally with working with Board members who operate at a very senior level.
• Preparation of meeting agendas and distribution of papers and high quality minute taking 
• Triage shared inboxes and preparation of investigation files.
• Preparation of investigation hearing files, witness summons and decision outcomes.
• High level of organisational skills and attention to detail and proven ability to prioritise and manage deadlines in a high volume environment.
• Advance computer skills including Microsoft Word, Excel and Outlook and Adobe Acrobat Pro and Case Management applications. 
• The ability to communicate information clearly, both orally and written, in a manner and style appropriate to the intended audience 
• Excellent time management skills, with proven competency in identifying priorities and meeting deadlines under changing conditions
• A working style that is professional and calm under pressure, with an aptitude for building constructive collaborative relationships with colleagues and stakeholders
• A positive, proactive approach with a desire to show initiative and work with a minimum of supervision.
• Must have the legal right to live and work in New Zealand

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email Fati Tagata at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/16092 if you have any further questions.

Applications close on Friday 7 February 2025.