Authority Officer

Discover a career with purpose at MBIE

Authority Officer – Employment Relations Authority (ERA)
•    Salary: $68,380 - $77,359 + Kiwisaver + wellness benefits
•    Permanent Full time | Christchurch

Tēnei tūranga - About the Role:

This is a dynamic, high-volume and fast-paced position where you will provide high-quality case management, administration, and operational support to ERA Members. Your work ensures that matters progress efficiently to determination, helping maintain the integrity of the employment relations system.

You will thrive if you enjoy managing complexity, adapting to changing priorities, and working collaboratively in a team that deals with sensitive and high-stakes issues.

What you will do:
•    Actively manage case files through to determination.
•    Proactively manage tasks and deadlines to implement Member instructions and maintain case progress.
•    Managing and maintaining robust administrative systems to track and monitor a varied caseload
•    Ensuring the timely flow of information, documentation, and procedural steps
•    Schedule case management conferences and investigation meetings, aligning the availability of ERA Members and parties.
•    Communicate with parties and ERA Members on case file activities and ensure clarity.
•    Review documents for accuracy and completeness and checking simple calculations.

Ngā pukenga me ngā wheako e hiahiatia ana -

What we are looking for: 

•    Experience in case management or coordinating complex processes (legal, regulatory, or similar environment preferred). 
•    Experience in working with high volume workload and workflow management.
•    Strong organisational skills and ability to manage multiple priorities.
•    Excellent communication skills for engaging with diverse stakeholders.
•    High attention to detail and commitment to accuracy.
•     Ability to work under pressure and adapt to changing priorities.
•    Proficient computer literacy with Microsoft Office and case management systems.
•    Ability to learn quickly and apply new information as required.
•    Legal right to live and work in New Zealand.

Recruitment Process: 
•    We will be reviewing applications throughout the advertising period; we encourage you to apply early.
•    You must include your Cover Letter and CV with your application. 
•    The recruitment process will involve an initial screen during the application period, followed by a phone screen (4 – 8 May).  A formal panel interview and an activity assessment will take place during the  week of 11 May.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Matt Guy at emily.boyd@mbie.govt.nz quoting ref MBIE/19367 if you have any further questions.

Applications close on 24th of April 2026