Team Leader | MBIE Customer Service Centre, Auckland

Discover a career with purpose at MBIE

• Do you have the ability to lead, mentor and grow a successful team?
• Do you want to be an influential part of our fantastic Service Centre team?
• Permanent position | Auckland CBD location  
• Salary: $85,537 – $101,911 + Kiwisaver + Wellness benefits 

Tēnei tūranga - About the Role:

The MBIE Customer Service Centre (MCSC) provides customer services to multiple business units within MBIE as well as some external Government Agencies. The role of the Team Leader is to motivate, inspire and develop a high performing team within the Service Centre. The Team Leader supports their team as they assist clients to meet their statutory obligations and make use of the services of MBIE and the wider Government.  

Our team is the interface for customer interaction with MBIE, and we employ people who put our customers' needs front and centre of their work. The ideal candidate for this role will lead and inspire their team to deliver best practice, customer focused service.

To support our Client Services Advisor’s (CSA) and Senior CSA’s to deliver quality outcomes to our customers, this permanent Team Leader position in the MCSC North (Auckland CBD) requires flexibility to work between the hours of 6:00 am and 10:00 pm. 

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

To be successful, you will: 

• Have proven experience in successfully leading teams.
• Have a strong understanding of Contact Centre operations, in aan omnichannel environment.
• Have strong people leadership skills with experience in leading, coaching, and mentoring people to achieve successful results.  
• Have an empowering and inclusive approach to leadership.  
• Be a great team player, who takes on board the advice of those around them and supports and coaches’ others to do the same.
• Be proactive and can deliver under pressure.
• Have a growth mindset - developing yourself, as well as your team.
• Have relationship and communication skills to build trust and rapport with your team, peers, customers, and stakeholders. 
• Experience leading people in a changing and complex environment. 

**At time of application, you must be New Zealand citizens or hold a New Zealand Permanent Residency Visa.**

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply, please submit your CV and cover letter telling us why you're the perfect fit for this role. All applications must be submitted via our online process.

Email Fati Tagata at fati.tagata@mbie.govt.nz quoting ref MBIE/18930 if you have any further questions.

Applications close on Thursday 5 February 2026.