Support Officer - Refugee Quota

Discover a career with purpose at MBIE

• Important role providing support for teams working with refugees
• Make a difference with Immigration New Zealand
• Permanent role - based in Mangere
• Salary range $55,624-$65,829

Tēnei tūranga - About the Role:

 
An opportunity has arisen for a motivated Support Officer to join our team at the Refugee Quota Branch.  Based in Mangere, the Refugee Quota Branch is responsible for the selection and resettlement of refugees in line with New Zealand's Refugee Quota Policy. 

The objective of the Refugee Quota Policy is to provide a safe haven and resettle refugees who have been referred by the United Nations High Commissioner for Refugees (UNHCR), in accordance with New Zealand's national, international and humanitarian obligations and commitments.

The Refugee Quota Branch also manages the reception centre and delivery of the reception programme at Te Āhuru Mōwai o Aotearoa (formerly Mangere Refugee Resettlement Centre). 

As a Support Officer, you will contribute to the operations of the branch by:

• Practicing the MBIE values and working alongside people from diverse cultural backgrounds.
• Building and maintaining effective relationships with internal and external stakeholders involved with the reception and resettlement of mandated refugees.
• Remaining nimble and adaptable while working as a collaborative and trusted team member.
• Managing information systems and general administrative duties to support and coordinate with multiple teams across an interesting and productive office.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• An ability to work effectively without supervision.
• Proven experience working in a fast-paced environment to tight timeframes.
• Proven experience working with information systems and computer technology.
• Attention to detail.
• Good appreciation of quality service delivery and organising fluctuating workloads.
• Ability to develop trust and credibility with a wide range of stakeholders.
• Excellent communication skills both written and verbal.
• Positive ‘can do' attitude, and an ability to communicate effectively with people of different cultures, genders and abilities including children and young people.
• Police vetting required.

At time of applications you must be a New Zealand citizen or hold New Zealand Permanent Resident visa.
 

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/18336 if you have any further questions.

Applications close on Friday 3 October 2025 at 11.59pm.