Support Officer

Discover a career with purpose at MBIE

• Varied and interesting work in a fast-paced regulatory environment
• Permanent position, can be based in either Auckland or Wellington
• Salary range; $55,624-$65,829

Tēnei tūranga - About the Role:

An exciting opportunity has come about for a Support Officer to provide high calibre support for the Immigration and Compliance branch, contributing to the successful day to the operations of the Compliance and Investigations Team.  This is a great opportunity to develop further skills and learn about MBIE’s role within a regulatory environment.

You will be providing support in administrative systems and processes to ensure these systems and processes are applied in a nationally consistent way.  You will be forward thinking and able to build an understanding of the business group.  You will maintain effective internal and external relationships and be able to collaborate with a wide variety of people and groups.

We are looking for someone who is customer-focused, flexible and agile with a positive, proactive approach to their work ensuring tasks are completed to a high level of detail.  

You will be responsible for a range of administrative tasks, such as creating cases in the TIKA system, keeping information flowing across the branch to ensure frontline functions receive information in a timely and accurate manner.
 

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Demonstrated agility in managing multiple priorities
• Knowledge of administration systems and processes
• A great attitude and strong customer service ethic
• Sound relationship management and interpersonal skills
• Ability to pick up and manage data entry systems 
• Competence in Microsoft Office applications
• Must be an NZ citizen or hold a residence class visa

 
An ability to work effectively in a team environment and to prioritise work to achieve team and MBIE outcomes.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/16506 if you have any further questions.

Applications close on Monday 24 February 2025