Senior Residential Services Officer

Discover a career with purpose at MBIE

• Make a real impact supporting refugees in Aotearoa
• Join a purpose-driven, community-focused MBIE team
• Deliver frontline support in a dynamic environment
• Permanent Full time | Mangere Refugee Resettlement Centre, Auckland 
• Salary range $68,380 - $77,359 + KiwiSaver and Wellness Benefits

Tēnei tūranga - About the Role:

As a key member of the Residential Services team withing Immigration New Zealand, you will contribute to the day-to-day operations of the Mangere Refugee Resettlement Centre (MRRC), providing essential services and support to quota refugees and asylum seekers from arrival through to departure.

This is a dynamic, front-facing role where you’ll act as an important point of contact for staff, visitors, and service providers, ensuring smooth coordination of onsite activities. You’ll work collaboratively with internal teams and external agencies to deliver high-quality, responsive services that uphold the care, wellbeing, and rights of those at the centre.

You’ll also play a key role in day-to-day operations by supporting and mentoring the team, driving improvements, and helping make sure everything runs smoothly and efficiently.

Daily responsibilities include:

• Support smooth day-to-day operations at MRRC
• Provide timely, accurate advice and support to residents
• Lead operational tasks and support the Team Leader
• Act as a key contact for staff, visitors, and partner agencies
• Coordinate services with internal and external stakeholders
• Drive process improvements and maintain quality standards
• Mentor and guide team members
• Manage competing priorities in a fast-paced, 24/7 environment
• Handle sensitive information with discretion and professionalism

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required
 

• Strong customer service experience in a front-facing role
• Experience working in culturally diverse environments, ideally within residential or community services
• Proven leadership capability – leading by example and mentoring others
• Excellent communication skills (written and verbal), with the ability to engage with diverse audiences
• Strong organisational skills and the ability to manage multiple priorities
• Analytical thinking and sound judgement to resolve challenges effectively
• A calm, solutions-focused approach in high-pressure or complex situations
• Confidence in engaging with a wide range of stakeholders, including external agencies
• Proficiency in Microsoft Office (Word, Excel, Teams) and willingness to learn MBIE systems
• Ability to work independently and take ownership of tasks
• Ability to obtain and maintain Police vetting clearance
• Full, clean driver licence
• Flexibility and commitment to work shifts on a 24/7 roster
• Experience with refugee or multicultural communities or knowledge of relevant languages is an advantage

To be eligible to apply you must be New Zealand citizen or hold a Permanent Resident Visa. 

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/19470 if you have any further questions.

Applications close on Sunday 14 June 2026 at 11.59pm.