Mediator (Tenancy)

Discover a career with purpose at MBIE

• He mahi whai tikanga tēnei – this is not just a job, it’s a calling.
• Want to make a real and meaningful difference in people’s lives and communities?
• Are you a people person who has passion for working with people, helping landlords and tenants to resolve issues and achieve fair, practical outcomes?
• Bring your manaakitanga, your skills in listening, problem solving and facilitation to our Tenancy Dispute Resolution Service.
• 1x permanent roles in Manukau or Central Auckland – supporting our diverse communities
• Salary range: $77,359 – $96,453 + KiwiSaver + Wellness Benefits

About the Role - Tēnei tūranga:

As a Tenancy Mediator you will be a trusted kaitiaki-steward helping people resolve disputes, under the Residential Tenancies Act 1986 and the Unit Titles Act 2010.

You’ll work alongside a supportive team to provide guidance, problem-solving, information and awhi- support to landlords, tenants, body corporates and unit owners – with the goal of helping people find common ground and strengthen relationships.

Our tenancy mediators deliver mediation by phone, video conference and in person – connecting people to the right solutions, early and in a way that works for them.

We know trust and relationships matter – especially for Māori and Pasifika whānau – so we’re committed to making our service more accessible, respectful and community-focused.

Skills and Experience Required - Ngā pukenga me ngā wheako e hiahiatia ana:

We would love to hear from you if you have:

• An understanding of what causes conflicts and relationship challenges, especially in our communities.
• Knowledge of the Residential Tenancies Act 1986 and related laws – or willingness to learn.
• Experience as a mediator, facilitator, community advocate or similar is a plus.
• The ability to hold Manaaki- Support and maintain professionalism and confidentiality, even in emotionally charged situations.
• Experience working alongside Māori, Pasifika and diverse cultures – and a genuine commitment to cultural safety.
• Confidence to build trust with customers and stakeholders.
• The ability to guide kōrero- discussion with people from all walks of life.
• Flexibility to work across different mediation styles – phone, video and kanohi ki te kanohi (face to face).
• Strong confidence in using Microsoft applications and databases, with openness and adaptability to evolving ways of working.
• Accreditation or willingness to work towards accreditation with AMINZ, Resolution Institute or Law Society.
• A commitment to adapt, learn and grow.
• Must have the legal right to live and work in Aotearoa New Zealand.

About MBIE - Ētahi kōrero mō MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

How to Apply - Me pēhea te tono:

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/19785 if you have any further questions.

Applications close on Monday 20 July 2026.