Immigration Officer - Manukau

Discover a career with purpose at MBIE

• 28 September 2026 start date
• Be part of an innovative and forward-thinking team in a rapidly changing environment 
• Career development opportunities
• Permanent Full time | Manukau, Auckland  
• Starting salary of $63,278 + KiwiSaver and Wellness benefits 

About the Role - Tēnei tūranga:

Immigration New Zealand (INZ) is the operational processing arm of New Zealand's immigration system. Our core role is to:

• Grant visas to the people Aotearoa New Zealand needs to work, visit, study, or settle here.
• Ensure that people crossing the border and staying in Aotearoa New Zealand are entitled to do so.
• Help migrants and refugees to make Aotearoa New Zealand their home.
• Play our part in the global immigration system, together with our border partners, to keep Aotearoa New Zealand safe.

INZ is undertaking a significant transformation of its immigration system through the Our Future Services programme. This initiative aims to deliver a trusted and effective immigration system by improving efficiency, agility, and customer experience through a more sustainable digital service model.
Visit our website to find out more about the work we do: The INZ Story: An insight into the work we do.

Your role as an Immigration Officer

The primary responsibility of this role is to assess and make decisions on visa applications, which can vary in complexity and volume depending on the visa category. 
In this dynamic role, you’ll be at the heart of visa decision-making – using your judgement, analytical skills, and understanding of legislation to make fair, well-reasoned decisions that impact real lives. You’ll manage your own workflow, navigate complex information, and collaborate with a wide range of internal and external stakeholders to deliver high-quality outcomes.

Your day-to-day will include:

• Assessing visa applications against current legislation and policy, ensuring decisions are sound and well-supported.
• Managing a high-volume caseload with efficiency and care.
• Using multiple systems and screens to interpret detailed information and provide clear written rationale for your decisions.
• Building strong relationships across the Visa Operations network, the immigration system, and with external partners.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident applying critical thinking to complex scenarios. If you’re someone who can balance independence with collaboration, and who takes pride in making informed, impactful decisions, this could be the perfect fit. 

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• High volume caseload and workflow management.
• Proficient computer literacy across multiple platforms and standard software packages.
• Exceptional written communication and correct use of grammar to convey rationale. 
• Strong verbal communication.
• An eye for detail and an ability to interpret information.
• Ability to learn quickly and apply new information as required.
• Ability to accept feedback and be resilient under pressure. 
• Open to being adaptable in a fast-paced, changing environment.
• A strong moral compass and known for ‘acting with integrity' in all you undertake.

To be eligible for this role, you will need to be a New Zealand citizen or hold a New Zealand Permanent Resident Visa. 

Our Manukau site is centrally located in the heart of Manukau. We are two branches within one site and process a range of different visa categories that vary in complexity and volume. We are a cohesive and diverse team that focuses on career development by creating an open and supportive environment.
This role requires in-person induction and training for up to six months. Once fully competent in the role you can discuss flexible working options with your manager, depending on business requirements (i.e. visa category).

About MBIE - Ētahi kōrero mō MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

How to Apply - Me pēhea te tono:

Recruitment Process: 

• Applications will be reviewed throughout the advertising period.
• Online situational judgement assessment (Friday 24 July – Sunday 26 July). 
• Formal panel interview and written assessment (Thursday 30 July – Thursday 6 August).
• Start date is Monday 28 September 2026.

All information provided is evaluated in line with the competencies required for the role of Immigration Officer.

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at recruitment2@mbie.govt.nz quoting ref MBIE/19826 if you have any further questions.

Applications close on Sunday 19 July 2026 at 11.59pm.