Immigration Officer - Henderson

Date:  23-Jun-2022

Auckland, NZ, 0610

Discover a career with purpose at MBIE


  • Permanent full-time position
  • Convenient Henderson location, free roadside parking options
  • A wide range of flexible working options available   
  • Starting Salary $58,977 

Tēnei tūranga -

About the role:

As an Immigration Officer you will be responsible for processing visa applications where you'll be taking the information available to you and using this to make sound decisions as you process visa applications. You will be interpreting immigration legislation, and utilising your proven analysis, judgement and decision-making abilities to make quality immigration decisions.

Not everyone has the ability to see below the surface of information presented. However, with your eye for detail and analytical skills complimented by your natural passion for New Zealand and enthusiasm for making positive changes, an exciting career within Immigration New Zealand could be waiting for you. 
A background in caseload management would be very beneficial to this role, ensuring you are able to meet the key client management and operational requirements of this role.
At our Henderson site we will be processing Visitor Visa products, which can consist of people looking to travel to New Zealand for a holiday or to be with family, and Student Visa products which can consist of migrants looking to come and study in New Zealand. This is a fast pace, high volume environment, and your strengths will lie in your ability to rationalise and make decisions, while prioritising your clients’ applications.
We offer ongoing on-the-job training to candidates who are successful in the role.


Applicants must be Australian or NZ citizens or hold Permanent Residency in New Zealand.


Flexible Working Arrangements within MBIE:


  • 9/80: Work your 80 hours in 9 days over two weeks which will allow you to enjoy a weekday off every fortnight.
  • 4/40 – Work your 40 hours in 4 working days and have a 4-day work week.
  • Working From Home options available.
  • Flexible start times: The office opens at 6am and closes at 6pm. You can arrive anytime before 9:30am, work your hours and go home for the day. There is no requirement to start at the same time every day – great for those that need to drop-off/pick-up kids!

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:

  • Recent experience in a high-performance service delivery environment; including caseload management
  • Great verbal and written communication skills, with proven expertise conveying concepts, and information clearly and concisely to any variable audience
  • Strong computer literacy and aptitude in MS Office applications
  • Experience in a processing environment
  • Time management ability to effectively manage workflow demands and case loads
  • Flexible with working with multiple priorities and able to adapt to change on short notice
  • The ability to learn and apply new learning
  • A strong moral compass, and be known to ‘act with integrity' in all you undertake
  • A relevant tertiary qualification is advantageous but not essential
  • The motivation and willingness to make a positive difference as a proactive team member

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.


MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -

How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Email Emily Boyd at quoting ref MBIE/6746 if you have any further questions.


Applications close on Wednesday 6th July 2022.