Client Services Advisor - ICC - Porirua Part Time

Date:  14-Sep-2022

Wellington, NZ, 5022

Discover a career with purpose at MBIE

•    Flexible part time opportunity minimum 20 hrs per week – Mon - Fri
•    Central Porirua location
•    Provide essential phone support and valuable immigration information to people who wish to visit, study, work or live lawfully in New Zealand.
•    MBIE offers the potential to work from home up to 40% of the time after training
Salary: $51,323 pro rata

Tēnei tūranga -

About the role:

Are you great with customer service and enjoy interacting with people from all walks of life via phone and email? Interested in career progression, development and self-improvement?

This is a great opportunity to start your career in government with part time hours that suit your personal commitments, lifestyle and work-life balance. If you want to be part of a team to help grow Aotearoa for all, then becoming a Part Time Client Service Advisor with MBIE is a brilliant starting point.

The MBIE Immigration Contact Centre needs people who are switched on. To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, be resilient and have proven experience in a customer service environment. In this role you will serve our internal, external, and global customers.  ICC provides valuable information and advice to people who wish to visit, study, work or live lawfully in Aotearoa.

As a Client Services Advisor in the Te Whakatairanga Immigration Contact Centre team, you will assist our internal, external, and global customers. This role will give you invaluable insights into MBIE, and its policies. You will join an MBIE contact centre team that is committed to an inclusive and diverse environment and continually building Māori capability. You'll develop relationships and networks within the organisation, and be well supported by an experienced leadership team.

This is a part time (p/t) role which requires commitment to a minimum of 20 hours per week; minimum of 4 hours per day; minimum of 3 days a week Monday to Friday.

ICC is open from 8 am to 10 pm Mon – Fri and we are looking for people to start from 10:00 am onwards including people to start at 6:00 pm if this suits them. Ideally, we would like people to work a regular Monday in their work schedule. 

Training will require your full-time commitment to 37.5 hours per week, Monday to Friday between 8am and 6pm. Training will be for a period of 4 weeks. On conclusion of the training period, you will commence your part-time working schedule.


The starting salary for our CSA’s is $51,323 pro rata.  Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps.
Within 12 to 18 months you could be on $61,528 pro rata with the ability to move to a Senior Client Service Advisor role and earn up to $66,630 pro rata.


Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:

Our Client Service Advisors will be able to:
•    Demonstrate exemplary verbal and written communication skills
•    Listen to what people need, analyse information quickly and give concise, complete and correct information for the issue at hand
•    Handle stressful and emotionally difficult situations with a level head and sensitive approach
•    Communicate and build rapport with a diverse variety of people and cultures
•    Create a great customer experience that is world class by being empathetic, trusted and knowledgeable
•    Be agile working in a fast-paced, exciting, and fluid environment
•    Strong computer skills, including typing speed (not less than 30 WPM)
•    Able to learn and understand technical information quickly

 What we can offer:
•    Ongoing training, support and coaching to enable your success and professional development
•    A supportive, collaborative and inclusive work culture
•    An opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate
•    Quick, consistent progression, along with steady salary increases if you choose to develop your career
•    The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day
•    Brand new, modern, and earthquake-safe contact centre offices
•    A diverse role where you will always be learning and the opportunity to train and tailor your career progression
•    The potential to work from home up to 40% of your time, once trained, competent and confident.

Staff benefits:
•    Discounts on gym memberships
•    Reduced health insurance premiums
•    E-bike discount scheme
•    Free flu vaccinations

This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers. 

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -

How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Email Fati Tagata at quoting ref MBIE/8366 if you have any further questions.

Applications close on Thursday 29 September 2022.