Immigration Officer - Palmerston North

Date:  22-Jan-2023

Palmerston North, NZ, 4410

Discover a career with purpose at MBIE


  • New Year, new opportunity!
  • Flexible hours and remote working options 
  • Starting salary $58,977
  • Plenty of career development opportunities 

Tēnei tūranga -

About the role:

As an Immigration Officer you will be responsible for processing visa applications, an administration-based role where you'll be taking the information available to you and using this to make sound decisions as you process visa applications. 

You will be interpreting immigration legislation, and utilising your proven analysis, judgement and decision-making abilities to make quality immigration decisions. This is a fast paced, high-volume environment, and your strengths will lie in your ability to keep pace while prioritising your workload. 
With your eye for detail and analytical skills complimented by your passion for New Zealand and enthusiasm for making positive changes, an exciting career within Immigration New Zealand is waiting for you.

Our Palmerston North Office leads student visa processing where we see applications from customers all around the world who wish to study in New Zealand. We are a collaborative and supportive team who work an inclusive and culturally diverse environment. The site is located in the city centre with expansive views of the city.  


Flexible Working Arrangements within MBIE

Once your training and induction period is over and you are competent in your new role, MBIE offers the following flexible work options;

1)    Work your hours in 9 days over two weeks which will allow you to enjoy a weekday off every fortnight.

2)    We provide you the equipment you need to allow you work at home (once fully trained) – but note there will still be a requirement to work in the office a few days a week.

3)    The office opens at 6.30am and closes at 5.30pm. You can arrive any time before 9am, work your hours and go home for the day. There is no requirement to start at the same time every day – great for those that need to drop-off/pick-up kids!

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:

  • Recent experience in a high-performance service delivery environment; including caseload management
  • Strong verbal and written communication skills, with proven expertise conveying concepts, and information clearly and concisely to any variable audience
  • Computer literacy and aptitude in MS Office applications and other software packages
  • Experience in an administration/processing environment
  • Effective time management with the ability prioritise workflow demands and case loads
  • Ability to manage multiple priorities and able to adapt to change on short notice
  • Ability to learn quickly and apply new information as required
  • A strong moral compass, and be known to ‘act with integrity' in all you undertake
  • A relevant tertiary qualification is advantageous but not essential
  • The motivation and willingness to make a positive difference as a proactive team member
  • Proficiency in an Asian language/s would be advantageous but not essential


Applicants must be NZ citizens or hold a Permanent Residency Visa in New Zealand.


Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -

Recruitment Process:

We will be reviewing applications throughout the advertising period and you maybe contacted to discuss the role during this time; we encourage you to apply early. 

The application form requires submitting your Cover Letter and CV.

The recruitment process will involve a phone screen during the application period, situational judgement and written test (Friday 2nd -Sunday 5th February) and a formal panel interview. Interviews will take place from Monday 13 February -  Wednesday 15th February 2023. You will be advised of the outcome of your application at each phase of the recruitment process. 

All information provided is evaluated in line with the competencies required for the role of Immigration Officer.


How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Should you have any questions please contact our TA team, Andrew, Nik or Apruva at quoting ref MBIE/9972.


Applications close at 5pm on Wednesday 1 February 2023.