Support Officer - Henderson

Date:  25-Jan-2023

Auckland, NZ, 0610

Discover a career with purpose at MBIE


  • Be part of a collegial, innovative, and forward-thinking team
  • Are you a pro-active individual who thrives on being busy and enjoys being part of a hard-working and diverse office environment?
  • Salary ranges from $51,323 - $61,528 | Henderson based | Permanent opportunities

Tēnei tūranga -

About the role:

The Henderson Area Office is one of three Immigration New Zealand offices in Auckland. It is fast paced and dynamic.
As a Support Officer, you will support our  administrative and operational support services in accordance with organisational needs. We are currently recruiting for several permanent opportunities.

We'd love to hear from self-starters who want to be the best and deliver the best outcomes for New Zealand. In return we offer:


  • Ongoing professional development & learning
  • Regular performance and remuneration reviews
  • Flexible start times: The office opens at 6am and closes at 6pm. If successful, you and your direct Manager can discuss what is best for you while meeting the business needs.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and experience required:


  • Customer focussed and oriented
  • An ability to work effectively in a team environment and to prioritise work to achieve team and branch outcomes
  • Excellent time management and organisational skills
  • Good communication skills
  • Comfortable with the use of technology especially within MAKO, AMS, and FMIS
  • Excellent file management and organisational skills
  • Flexible with working on high caseloads in high pressure situations
  • Present ideas, information and advice clearly with the ability to adapt communication styles when needed
  • Willingness to make a positive difference and continuous process improvements
  • Comfortable with the use of technology especially within the MS Office applications
  • A strong moral compass and be known to act with integrity in all day-to-day activities


For your application to be considered, and to work for Immigration New Zealand applicants MUST hold either New Zealand citizenship or have New Zealand permanent residence class visa.

Ētahi kōrero mō MBIE -

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono -

How to apply:

Click here to view a position description. All applications must be submitted via our online process.  Email Emily Boyd at quoting ref MBIE/9807 if you have any further questions.


Applications close at 5pm Monday 6th February 2023.