Auckland Regional - Immigration Officer

Date:  24 May 2023

Auckland, NZ, 2104

Discover a career with purpose at MBIE


  • Join a dynamic, engaging, and inclusive team
  • Career development opportunities  
  • Flexible hours and remote working options 
  • Starting salary $60,727* | Multiple positions 

Tēnei tūranga - About the Role:

Immigration New Zealand is the operational delivery arm of the immigration system.  Our core functions are:

  • Assessing visa applications for people that are looking to work, study, visit or settle in New Zealand.
  • Ensuring that people crossing the border and staying in New Zealand are entitled to do so.
  • Helping refugees to make New Zealand their home.
  • Playing our part in the global immigration system.

You will play a vital role in making sound decisions processing visa applications that will make a positive impact and benefit our people and communities here in Aotearoa. In this role, you will be working in collaboration with a range of internal and external stakeholders.

One of your primary responsibilities will be to interpret immigration legislation to make quality immigration decisions quickly, using your proven analytical, judgement, and well-developed decision-making abilities. As an Immigration Officer, you will be working in a high-volume and high pace environment, that can change rapidly.  Previous experience in a similar environment would be beneficial along with a strong customer service background, case management, organisational skills and computer literacy. 

You will be joining an innovative, dynamic and vibrant team. Your strong interpersonal skills and ability to establish a positive and consultative working relationship with stakeholders will be one of the key successes to this role, and the many future career opportunities that will be available to you within INZ and MBIE. 

*Please note, at time of advertising the starting salary is $58,977. Due to a step increase post 1 July the starting salary will be $60,727.

We have several vacancies within our 2 Auckland locations:

– located in the heart of Manukau City and close to the bus depot and train station, and shopping centre.

Henderson – plenty of parking options, close to West City Mall and away from the hustle and bustle of the central city. 

Within both locations we have three work patterns on offer:

  • Standard full time, Monday to Friday between 6am – 6pm (training period will be within the hours of 8.30am – 5pm).
  • Alternative full time, Monday to Friday between 12pm – 8pm (training will take place between 12pm-8pm).
  • Part time 25hrs per week, Monday to Friday 9am – 2.30pm (training will take place between 9am- 2.30pm).

MBIE offer a range of flexible working options. Training is completed on site and will take approx. 3-4months, once fully competent in your role you can discuss flexible working options with your manager.

Please indicate at time of application which work pattern and branch location is right for you. 

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required

  • Recent experience in a high-performance service delivery environment; including caseload management.
  • Strong verbal and written communication skills, with proven expertise conveying concepts, and information clearly and concisely to any variable audience.
  • Strong computer literacy and aptitude in MS Office applications and other standard software packages.
  • Experience in an administration/processing environment.
  • To be able to multi-task, problem solve and thrive under pressure.
  • Experience working on high caseloads in a high-pressured situation.
  • Ability to learn quickly and apply new information as required.
  • A strong moral compass, and be known to ‘act with integrity' in all you undertake.
  • Proficiency in an Asian language/s would be advantageous (but not essential).

At the time of application, you must be a NZ Citizen or hold a Permanent Resident Visa.

Ētahi kōrero mō MBIE - About MBIE:


MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono:

Recruitment Process:

  • We will be reviewing applications throughout the advertising period; we encourage you to apply early.
  • The application form requires submitting your Cover Letter and CV.
  • The recruitment process will involve a phone screen during the application period, situational judgement, and written test (9th June – 11th June) and a formal panel interview (20th June – 27th June). Please note that interviews are being held during the school holiday period. 
  • Start date is 14th August 2023. 
  • All information provided is evaluated in line with the competencies required for the role of Immigration Officer.
  • *Please note, at time of advertising the starting salary is $58,977. Due to a step increase post 1 July the starting salary will be $60,727.

Me pēhea te tono - How to Apply:

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.

Contact the TA Team, Nik or Apurva if you have any questions by emailing 

Applications close at 5pm, Monday 5th June 2023.

At the time of application, you must be a NZ Citizen or hold a Permanent Resident Visa.