Dispute Resolution Coordinator

Date:  14-Mar-2023

Hamilton, NZ, 3204

Salary up to $66,000

Permanent Role


  • Do you have case management, administration or customer experience, or transferrable skills?
  • Are you interested in working in the employment, dispute resolution or regulatory sector?
  • Some days are flexible to enable you to work from home

Tēnei tūranga - About the Role:

The Dispute Resolution Team is responsible for providing employment mediation services across the country. Mediation is when both parties work voluntarily with an independent mediator to resolve employment related issues.  The Case Management team sits within Employment Mediation Services.  


Read more about mediation at www.employment.govt.nz/resolving-problems/steps-to-resolve/mediation/


The Dispute Resolution Coordinator will


•    Read and assess a number of applications each day – making judgements on the urgency, duration and other requirements of the mediation
•    Explain the mediation process and respond to clients enquiries on a range of questions around employment and mediation
•    Arrange the mediation – liaise with parties, mediators and others to arrange requirements
•    Provide information and guidance to assist in resolving disputes between parties.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required

•    Proven experience in case management or service delivery
•    Previous experience roles requiring client communications and administration
•    Sound computer literacy
•    Ability to prioritise and to manage work without direct supervision
•    Must have legal right to live and work in NZ

Ētahi kōrero mō MBIE - About MBIE:


MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email jane.ransfield@mbie.govt.nz quoting ref MBIE/10611 if you have any further questions.

Applications close on 27 March 2023