Resettlement Case Officer - Housing

Date:  04-Aug-2022

Auckland, NZ, 2024

Be part of a values-based organisation


  • Do you have the skills to work in a multi-disciplinary, fast-paced role?
  • Work in partnership with inspirational leaders in a vibrant and dynamic team
  • Competitive salary range of $71,119 - $84,187 | Auckland based | Multiple positions

Tēnei tūranga - About the role


We at Ministry of Business Innovation and Employment is currently seeking for a Resettlement Case Officers – Housing to help shape refugee lives.

Based in Mangere, at Te Ähuru Möwai o Aotearoa (the New Zealand refugee resettlement centre), the Resettlement Case Officers – Housing will be working in partnership with the rest of the Refugee Quota Programme team to source and secure new homes for refugees. 

One of the main responsibilities of this role will see you as a dedicated broker working to securing safe, affordable, appropriate and healthy housing for our new arrivals. In order to do this you will need to develop and maintain strong working relationships the refugees and key stakeholders in the highly competitive rental housing market. 

Are you dynamic, flexible, have excellent relationship management skills and are able to multi-task? We are looking for Resettlement Case Officers - Housing to join our team.

The Resettlement Case Officer - Housing will have a proven ability to arrive at viable solutions through a variety of approaches by critical thought, methodical review of implications, intuition, and rational conclusions.


In return we offer:


  • Working in a culturally and linguistically diverse environment
  • The ability to help shape refugee lives
  • A varied role where no two days are the same

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required


  • The ability to establish credibility and build strong working relationships
  • Previous experience in delivering services in a complex environment requiring effective client case management and excellent writing skills
  • Strong organisational and time management skills, with an ability to prioritise, manage high and sometimes changing workloads and meet deadlines
  • Strong verbal communication skills
  • Experience of working in a multi-disciplinary team
  • An understanding of refugee resettlement needs
  • An understanding of the current rental housing market and challenges
  • Experience in supporting clients with complex needs
  • Demonstrate strong professional boundaries with clients
  • Willingness to engage with ongoing professional development

Ētahi kōrero mō MBIE - About MBIE

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.


  • Mahi Tahi – Better Together
  • Māia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.


E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to apply

Click here to view a position description.  All applications must be submitted via our online process. Email Andrew Louis at quoting ref MBIE/7652 if you have any further questions.

Applications close at 5pm Friday 19th August 2022

You must be a New Zealand citizen or hold a New Zealand permanent residency class visa to apply for Immigration New Zealand roles.